Hanoi House Hostel & Travel

Very helpful front desk workers, this is what it should look like in hospitality services! The lady helped us with taxi, Ha Long Bay tour and luggage storage. The gentleman waited for us until 00:20, as our bus was late. He welcomed us with a big smile and helped us carry the luggage to our room. Very tasty breakfast! Quite a wide choice of both Western and Asian cuisine. And also variety of fruit! Close to Cafe Giang! Which had fantastic egg coffee. Generaly the location was good!

The bed was very comfortable and had an amazing shower, lovely staff, excellent location

The staff were brilliant. Helped us with a slightly earlier check in which was much appreciated after our 14 hr journey from London. They actually offered us a room earlier but unfortunately was a double bed, nonetheless appreciated the thought and they allowed us to use the room temporarily to have a shower which was really lovely! The breakfast options were actually pretty good and made to order (I had the pork and sticky rice option) which was nice and they had a decent spread of cereals, juices and fruits. For the money you spend, it is really worth it and we only stayed there for the one night which meant they must have left a good impression. Also to note, heritage house is next door which we did not get a chance to see but was told worth a visit and being right in the middle fo the old quarter meant easy access to most sites.

Liked their professional services and tours. Even though I did not book in the end, they helped me with many info. My first time seeing bathtub and shower in dormitory room of 6 beds. It's nice to have a small terrace to see outside. I felt the other guests were more matured than other "party" backpackers dormitory hostels/guesthouses in Hanoi. I liked their breakfast 1 menu of your choice and fruits and drink buffet. They servce from around 6am so great to start early morning. I had made fellow friends here :D

First of all we wanna thank Ms. Lisa, who was there for us during our entire stay. From airport pickup to arrangement of tours, money exchanges etc, their services were prompt and exceptional. The checkin process was very quick. The room was super cool and cosy. The view from the room was the best amongst all. They provided us with recommendations for tours, since my wife is pregnant. We booked couple of them for reasonable price too. Unfortunately, our wallet got pick pocketed in the same evening. We were worried, since all of our money, bank cards and IDs were in the stolen wallet. Knowing that, the staff went extra mile to cancel our tour which were already booked, refunded our entire money, so that we could stay in Hanoi for couple more days without any hassle. Ms. Lisa also provided us with a free airport drop off, which shows great professionalism, care and empathy. We felt like we were given extra care and compassion throughout our stay. We will definitely recommend Hanoi House to everyone who plans to visit Hanoi for a memorable lovely stay and journey. Thanks a lot Ms. Lisa once again.